For most people in the hotel dining industry, creating an experience that leaves patrons breathless is a top priority. The customer service analysts currently have a four-tiered rating system to help hotel owners, restaurant managers and catering companies provide the best service: basic, expected, desired and WOW. Although these terms are not the most professional sounding, they do offer a foundation for quality service.
Basic
Basic service can be found at most fast food restaurants and common roadside hotels. At these locations, customers receive the minimum amount of attention and care. Hotel and dining hall managers walk a thin line when offering basic level service. Patrons might not express their frustration, but they definitely are not pleased with this service. One wrong move can lead to a public relations crisis.
Expected
Expected service is one step above basic. Patrons experience similar attention and care at these locations as they would a fast-food chain or motel, with slightly more consistency. At these establishments, managers strictly adhere to service policies, which in some cases might not include putting customers’ needs first.
Great
Hotel managers, restaurateurs and dining hall directors who demand great customer service consistently give their best efforts for their clients and customers. They take a caring attitude toward their patrons and do enough to earn verbal gratitude or commendations. Good hotels and restaurants often receive this rating regularly.
Wow
Wow service might be the best way a location or business can earn repeat customers. These locations provide a unique and memorable guest experience. Hotel administrators and restaurant managers consistently go beyond what is expected and in doing so capture the hearts of their patrons. You might not always have a Wow kind of night, but it makes a tangible difference and helps you generate ideas on how to improve service.
How Rosseto Serving Solutions can help
People who want to provide Wow-level service understand the importance of using quality equipment. You can’t create an atmosphere that goes beyond all expectations when your clients can see machinery that leaks or crumbs of food lying around buffet tables. Rosseto Serving Solutions offers a line of high-quality dispensers that are unequaled in design and function. Each dispenser features commercial-grade acrylic containers supported by sturdy stainless steel frames. Patented mechanisms ensure that each serving is cleanly dispensed. You can choose from a wide variety of designs that matches the level of aesthetic your clients will love.
